Privacy Policy

Privacy Policy Content

RESPECTING YOUR SPACE

LAST UPDATED: December 14, 2025

1. OVERVIEW

At MELOR, we value your privacy as much as we value our design discipline. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or purchase from our store. By using our services, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

When you visit our store, we collect certain information to fulfill your orders and improve your experience:

  • Contact Information: Name, Email Address, and Phone Number.
  • Shipping Details: Delivery Address and City.
  • Order Information: Items purchased and payment status.
  • Device Information: IP address and browser type (automatically collected for fraud prevention).

3. HOW WE USE YOUR INFORMATION

We use your data strictly for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and provide invoices.
  • Communication:
    • WhatsApp: To send order confirmations, tracking links, and delivery updates.
    • Email: To send receipts and newsletters (if you have opted in).
  • Analytics: We may use tools like Meta Pixel (Facebook) and Google Analytics to understand how customers interact with our site to improve our user experience.

4. PAYMENT SECURITY (RAZORPAY)

Your payment security is our top priority.

  • We do not store your credit/debit card details.
  • All transactions are processed through Razorpay, a secure, PCI-DSS compliant payment gateway.
  • Razorpay encrypts your data securely during the transaction. We only receive confirmation of the payment status (Success/Failure).

5. SHARING WITH THIRD PARTIES

We do not sell, trade, or rent your personal identification information to others. We only share data with trusted third parties necessary to operate our business:

  • Shopify: Our e-commerce platform host.
  • Logistics Partners: To deliver your package (e.g., Blue Dart, Delhivery).
  • Marketing Platforms: To send you emails or WhatsApp updates (only if you have opted in).

6. PUBLIC REVIEWS

If you choose to leave a review on our website:

  • We Display: Your Name and your Review content.
  • We NEVER Display: Your email, phone number, or address.

7. YOUR RIGHTS

You have the right to access, correct, or delete your personal information held by us. If you wish to unsubscribe from marketing emails, you can click the "Unsubscribe" link at the bottom of our emails at any time.

8. CONTACT US

For more information about our privacy practices, or if you have questions or concerns, please contact us by email:

Email: clothing.melor@gmail.com